1. Information We Collect

We collect the following types of information:

a. Account Information

• Name, email address, and phone number
• Clinic or veterinary hospital name
• Professional license or practice information
• Password (stored securely in hashed form)

b. Uploaded and Generated Data

• Pet test result PDFs
• Associated metadata such as test date, client name (if applicable), and clinic ID

c. Payment Information

• Payments are processed by Stripe on their secure platform.
• PetLabs does not store full credit card numbers or billing data on our servers.
• We may retain basic transaction details (payment date, amount, receipt ID) for records.

d. Usage Data

• Browser type and device information
• IP address and login timestamps
• Pages viewed and site activity

This helps us maintain security and improve performance.

2. How We Use Your Information

• Provide and manage your account and portal access
• Deliver test result documents and email notifications
• Process payments securely via Stripe
• Respond to support requests
• Improve the Site and user experience
• Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information.

3. Sharing of Information

We may share limited data only as needed:

• With Stripe – to process payments securely
• With your authorized clinic staff – for account access and location management
• With service providers – hosting, data storage, or email notifications under confidentiality agreements
• When required by law – to comply with legal requests or protect our rights

4. Data Retention

We retain your account and related test result files for as long as your account remains active. Upon request, your account and related personal data can be deleted, subject to legal and recordkeeping requirements.

5. Data Security

We use administrative, technical, and physical safeguards to protect information, including:

• HTTPS encryption for all data transmission
• Encrypted password storage
• Access controls and audit logs
• Regular system monitoring

While we take reasonable precautions, no system is completely secure. You are responsible for safeguarding your password and access credentials.

6. Cookies and Tracking

We may use cookies or similar technologies for:

• Session management and login authentication
• Analytics (to understand how users interact with the Site)

You may disable cookies in your browser settings, but doing so may limit functionality.

7. Your Rights and Choices

You may:

• Access or update your account information
• Change your password at any time
• Request deletion of your account and associated data
• Opt out of non-essential email communications

To exercise these rights, contact us at support@petlabsdiagnostics.com.

8. Third-Party Links

Our Site may contain links to third-party websites (e.g., Stripe). We are not responsible for their privacy practices. Review their policies before providing personal information.

9. Children’s Privacy

PetLabs Diagnostics does not knowingly collect or store information from individuals under 18 years of age.

10. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a new effective date. Continued use of the Site constitutes acceptance of the revised Policy.

11. Contact Us